Good customer service skills can brighten both your customers’ day and yours! If you can learn customer service skills it not only gives you a bit of confidence from the sense of a job well done, but can also be the difference between career development and a career in slump. You would be surprised how many people lack this vital ability. This online course aims to ensure you are not one of them!
Tailored for learners at any stage of their career and completed by over 40,000 people worldwide, this course will introduce you to the basic concepts of customer service and guide you through effective service techniques and practices. You will be shown how to handle the most difficult situations that arise in customer service, and will be given a clear explanation of why these situations occur. The course will then provide you with a roadmap for improving how you handle enquiries and complaints, read situations for the best outcomes, and deliver customer satisfaction. This will involve an-depth but clear discussion of different types of customers and how to assess your customer to identify their needs. This information will enable you to provide great customer service to almost anyone. With a little bit of effort, including just the time it takes to complete this course, you can become the customer service guru you don’t know you can be. You have got the interest and motivation to get to this point, now keep up the momentum and take the next steps. Get started, and become a certified customer service graduate before you know it.
Module 1 - Introduction to Customer Service
“There is only one boss, and whether a person shines shoes for a living or heads up the biggest corporation in the world, the boss remains the same. It is the customer! The customer is the person who pays everyone’s salary and who decides whether a business is going to succeed or fail. In fact, the customer can fire everybody in the company from the chairman (CEO) on down, and he can do it simply by spending his money somewhere else. Literally everything we do, every concept perceived, every technology developed and associate employed, is directed with this one objective clearly in mind – pleasing the customer.” Sam M. Walton, CEO Wal-Mart
Customer Service Assessment
Now let's Assess your grasp of ALL the lessons that you learnt